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Subject of the issue you're seeing.*

Is this bug regarding NextGEN or Imagely Theme?*

Which NextGEN Product?*

NextGEN Gallery
NextGEN Pro
NextGEN Plus
Not sure

Forum Link

If you were directed here from the WordPress.org forum, please add the URL link to the thread in the forum.

Have you tested for a plugin conflict?*

Yes - error persists.
Yes - found a plugin conflict.
No (we may ask you again).
Unable to test (we may ask you again once you regain access to your site).

Most issues we see are triggered by a plugin conflict. Please ensure there is no plugin conflict by temporarily deactivating all plugins, reactivate NextGEN Gallery (and NextGEN Pro/Plus if you have those installed as well) only and confirm if the error persists. If it does not and the error is gone, reactivate each of the other plugins one at a time to locate the culprit.

Have you tested for a conflict with your active theme?*

Yes - error persists.
Yes - found a theme conflict.
No (we may ask you again).
Unable to test (we may ask you again once you regain access to your site).

If there is no plugin conflict, in some rare cases there will be a conflict with a theme. To test this, please temporarily switch your theme to a WordPress default theme. Clear the browser cache and reload the page with the error to confirm if the error is resolved.

Have you checked all browsers?*

Is this issue showing up in all or only some browsers?

Firefox
Google Chrome
IE
Edge
Safari

Have you tried clearing browser cache?*

If you also have a caching plugin installed, be sure to purge/delete all site cache.

Yes - No change.
No - We may still ask you to try.

Have you tried disabling browser plugins/extensions?*

Yes - No change.
No - I don't have any installed.

Site Health Information*

From your WordPress dashboard, go to Tools > Site Health > Info. Click "Copy site info to clipboard" and paste the info here. If you don’t see a Site Health section, you may need to upgrade WordPress. For now, go to Gallery > Overview > Site Details, copy the server information and paste that here.

Issue Description & Steps to Reproduce*

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Screenshot(s): (Optional)

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Screenshots are a huge help! Try a browser extension or free apps like Jing, Owely, Monosnap. 2MB limit per image with a max of 5 files.

Website*

Preferably a link to the page where error is shown.

Email

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