Printlab – Manage Orders

Where orders live

Go to Imagely > eCommerce > Orders. The list can be narrowed with the All Dates and All Order Statuses filters, and has the:

columns ID | Date | Customer | Order Status | Payment Gateway | Coupon | Total.

Orders sent to the print lab also show their lab status and print cost.

Order statuses

• Awaiting Payment – the buyer has started checkout but the payment has not completed yet. If they abandon it, the order clears itself.
• Paid – payment confirmed. Receipts are sent and any lab order is submitted at this point.
• Unpaid – no payment recorded.
• Unverified / Fraud – the payment could not be confirmed with your site.
• Failed – the payment was attempted and declined.
• Refunded – the order was refunded. Access to any digital downloads is withdrawn.

Orders paid through a connected Stripe account

You do not need to reconcile these by hand. Imagely verifies the payment with Stripe before marking the order paid, so if the money arrived, the order settles on its own.

If a Stripe order is still sitting at Awaiting Payment, that means the payment did not complete. Open the order’s actions menu and choose View on Stripe to see what happened in your Stripe dashboard. Do not mark it as paid unless you can confirm there that the money actually arrived.

Refunding an order

Open the actions menu on the order and choose Refund. This refunds the full amount, marks the order Refunded, and withdraws the buyer’s access to any digital downloads.

Two things to know:

• Refunds need the Stripe account to stay connected. If you disconnect Stripe, you can no longer refund the orders that were taken on that account from inside WordPress.
• Refunding does not cancel a print. If the order was already submitted to the lab, contact the lab separately if you need it stopped.

Marking an order as paid by hand

This still applies to offline methods – a check or a bank transfer you have received. Select the order, then use Bulk Actions > Mark as paid and click Apply. That releases the order to the print lab.

MANUAL & PRINTLAB SHIPPING

Orders that include both manual fulfillment prints and Printlab prints, all manual orders will have the shipment cost combined with the total shipment listed at checkout. You will receive the total shipping amount for your manual fulfillment prints.

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