Support

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How can we help today?

Which product are you reaching out about?

Imagely Themes
NextGEN Gallery
Lightroom

Did you know we have guides that cover all the ways you can customize the Imagely Theme?

Check out all the guides here!

What type of feature request is this?

New integration
An improvement to an existing feature

Which theme are you using?

Layout

Access to WordPress website

I will provide access by creating a temporary administrator user account
I will provide access by sharing my own administrator user account
I will not or cannot provide access

Site access allows our support team to investigate quickly and efficiently.

The safety of your website is very important to us.

We recommend providing your account password securely through SupportAlly Secrets. Not sure how that works?

We understand that not everyone is comfortable or able to provide access to their site.

Please note that access allows our support team to investigate quickly and efficiently. If you choose not to provide credentials, it can take longer to resolve the issue.

When possible, we recommend creating a temporary administrator user account to safely and securely share access.

Issue URL

Please provide a link to the page experiencing the issue.

Your Website Login URL

E.g. https://example.com/wp-admin/ - where you go to access the admin dashboard.

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SupportAlly Secrets Link

Unique link generated from SupportAlly Secrets, used to securely share a password.

Screenshots:

Click or drag files to this area to upload.

You can upload up to 10 files.

Screenshots are a huge help! Try a browser extension or free apps like Jing, Owely, Monosnap. 10MB limit per image with a max of 10 files.

Message

Having trouble with our Pro Lightbox?

We have a great guide you can use to double-check the Lightbox settings here!

Wanting to offer digital downloads of your images?

Our guide on setting up Digital Downloads will help you get your galleries set up to start offering downloads to your users!

Running into a problem while setting up Ecommerce for NextGEN Gallery?

We have a ton of documentation to help you make sure your site is ready to start selling images here!