All support for NextGEN Gallery Basic is handled through the community forums located on the NextGEN Gallery plugin page at WordPress.org here: http://wordpress.org/support/plugin/nextgen-gallery .
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. For these reasons we are unable to provide direct support for this free plugin. All support is provided within the community forum as listed above and we will monitor for major issues and bugs, provide solutions as quickly as possible, and provide help to general questions or isolated user issues when possible and as time allows.
NEXTGEN PRO MEMBERS
Direct support is available for NextGEN Gallery Pro members. You may contact us through the support link in your member account.