We published an article on security and why you should regularly update your WordPress themes and plugins on the Photocrati blog. In the article we offer some advice and then answer common questions that make their way into support conversations. We cover: Backup: Files & Database Database Optimizing Security: Monitor & Fix Security: Admin Accounts…

Jetpack has changed drastically since this article was written, and the Photon feature no longer transfers NextGEN Gallery’s images to their CDN. It’s now working intermittently, so this article is no longer valid. If you’d like to see Photon work with NextGEN Gallery, please get in touch with Jetpack. – Some NextGEN Gallery users were…

The first thing you want to check and see is that your lightbox is set, under Gallery > Other Options > Lightbox Effects, and that it is not set to ‘no lightbox’. If it is set, then check and see that it’s not a plugin or theme conflict. To troubleshoot, deactivate all plugins temporarily (including…

Though we try our best to build NextGEN Gallery to be fully compatible with all types of server environments, there are a handful of common errors that can sometimes occur due to an incompatible server that may have some strict or insufficient permissions and settings. COMMON ERRORS Unable to create gallery – make sure that…

Though we try our best to build NextGEN Gallery to be fully compatible with all types of server environments, there are a handful of common errors that can sometimes occur due to an incompatible server that may have some strict or insufficient permissions and settings. COMMON ERRORS Unable to create gallery – make sure that…

NextGEN Gallery runs best on Linux servers, preferably a WordPress recommended server listed here: http://wordpress.org/hosting/ and our recommended hosting providers like Siteground, but it will run well on any wordpress-friendly server with the following WordPress.org required settings in place: Confirm with your hosting provider that you have set in your installed php.ini file: Other settings to check: With the above…